Privacy Policy

1. Who We Are

SmartCharge is a product of Usar Labs ("Usar Labs," "we," "us," or "our"). SmartCharge provides software for managing electric vehicle charging, including smart charging, load management, monitoring, and reporting. We are the controller of the personal information described in this policy unless we are processing it on behalf of a customer, in which case that customer is the controller and we act as a processor under their instructions.

2. Information We Collect

Information you provide

• Contact and account details such as your name, email address, phone number, company, and role.
• Information you submit in forms, demo requests, support tickets, and other communications with us.
• Marketing preferences, including whether you have opted in to receive updates by email.

Information we collect automatically

• Device and usage data such as IP address, browser type, pages viewed, and referring pages.
• Cookies and similar technologies used to operate the site, remember preferences, and measure performance.

Platform and charging data

• Operational data generated by the platform, such as charging sessions, energy use, charger status, vehicle and site configuration, and alerts.
• Where our customers use the platform, this data is processed on their behalf and governed by their agreement with us.

3. How We Use Information

• To provide, operate, maintain, and improve our website and platform.
• To respond to demo requests, inquiries, and support requests.
• To send service communications and, where you have agreed, marketing messages.
• To analyze usage and performance so we can improve our products.
• To protect the security and integrity of our services and to detect and prevent fraud or abuse.
• To comply with legal obligations and enforce our agreements.

4. Legal Bases for Processing

Where data protection laws such as the GDPR apply, we rely on one or more of the following legal bases: your consent, the performance of a contract with you, our legitimate interests in operating and improving our business, and compliance with legal obligations. You may withdraw consent at any time where processing is based on consent.

5. How We Share Information

We do not sell your personal information. We share it only as described below:

• With service providers who process data on our behalf, such as hosting, email delivery, analytics, and reCAPTCHA, under appropriate confidentiality and data protection terms.
• With our customers, where you interact with a charging deployment they operate.
• In connection with a merger, acquisition, financing, or sale of assets, subject to this policy.
• Where required by law, regulation, legal process, or to protect the rights, property, or safety of SmartCharge, our users, or others.

6. Cookies and Similar Technologies

We use cookies and similar technologies to run the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Blocking some cookies may affect how the site works. Where required, we will ask for your consent before setting non-essential cookies.

7. Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

8. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us using the details below. You may also opt out of marketing emails at any time by using the unsubscribe link in those emails.

9. International Transfers

We may process and store information in countries other than your own. Where we transfer personal information across borders, we use appropriate safeguards, such as standard contractual clauses, as required by applicable law.

10. Security

We maintain technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, and alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Children's Privacy

Our website and platform are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update this page and, where appropriate, provide additional notice.

13. Contact Us

If you have questions about this policy or how we handle your information, contact us: